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| Title | A FRAMEWORK ROADMAP FOR IMPLEMENTING LEAN SIX SIGMA IN LOCAL GOVERNMENTAL ENTITIES |
| Author | Furterer, Sandra L.
|
| Keywords | Dissertations, Academic -- Engineering and Computer Science
Engineering and Computer Science -- Dissertations, Academic
Lean
Lean six sigma
Process improvement
Quality management
Six sigma
TQM
|
| Abstract | Lean Six Sigma is an approach focused on improving quality, reducing variation and eliminating waste in an organization. The concept of combining the principles and tools of Lean Enterprise and Six Sigma has occurred in the literature over the last several years. The majority of Lean Six Sigma applications have been in private industry, focusing mostly on manufacturing applications. The literature has not provided a framework for implementing Lean Six Sigma programs applied to local government. This research provides a framework roadmap for implementing Lean Six Sigma in local government. The Service Improvement for Transaction-based Entities Lean Six Sigma Framework Roadmap (SITE MAP) identifies the activities, principles, tools, and important component factors to implement Lean Six Sigma. The framework provides a synergistic approach to integrating the concepts and tools of Lean Enterprise and Six Sigma using the DMAIC (Define-Measure-Analyze-Improve-Control) problem solving approach. A case study was used to validate the framework. Lean Six Sigma was successfully applied in a 7, 000-citizen municipality to reduce the cycle time of the financial administrative processes in the Finance Department of the city government. |
| Adviser | ELSHENNAWY, AHMAD
|
| Publisher | University of Central Florida |
| Degree | Ph.D.
|
| Degree Discipline | Department of Industrial Engineering and Management Systems
|
| Degree Grantor | Engineering and Computer Science
|
| Degree Program | Industrial Engineering and Management Systems
|
| Graduation Date | 2004-05-01 |
| Type | Doctoral dissertation
|
| Access Level | Public - Allow Worldwide Access
|
| Release Date | 2004-05-01 |
| Repository | University Archives
|
| Repository Collection | Electronic Theses and Dissertations
|
| Identifier | CFE0000021 |
| Access Link | http://purl.fcla.edu/fcla/etd/CFE0000021 |